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Important to know when visiting De Balie

De Balie once again bids you a hearty welcome! Obviously, all the prescribed health measures apply to ensure you have a safe and pleasant visit. Please read the FAQ below so that you can properly arrange your visit to De Balie.

Due to the various COVID-19 measures, your visit will not be exactly as you may remember from before. For us, the safety of our visitors, speakers and employees is paramount and we have fully implemented the precautionary measures prescribed by the RIVM (National Institute for Health and the Environment) for theatres. We ask that you always obey our employees’ instructions and read the information on the signs.

Not able to visit us yet? We continue to offer (almost) all our programmes online as well. Keep your eye on the programme page that you wish to attend; the live stream starts around 5 minutes before the programme starts.

What are the measures in place at De Balie?
  • Observe social distancing of 1.5 metres. Where necessary, markings and route signage have been added to the building. The maximum capacity of our auditoriums has been reduced to enable sufficient social distancing among the audience.
  • To prevent unnecessary exposure to visitors’ flows when visiting a (film) programme, any overlap between visitors arriving and leaving is avoided as much as possible.
  • Additional hygiene measures have been taken. Contact surfaces have been reduced and are cleaned more frequently and thoroughly, and there is ample disinfectant gel available for visitors and employees.
  • We ask visitors to our café-restaurant and terrace to always register their visit using our online reservation system. Please note: the café-restaurant is closed until further notcie.
How can you contribute to a pleasant visit?
  • Only come if you and your household are free of any flu-like symptoms.
  • Only pay using electronic means (e.g. PIN debit card).
  • Arrive well in time for your programme or film screening – this way we can best spread the visitor flow.
  • Always maintain a distance of 1.5 metres to people not part of your company.
  • Wear a face mask, you can take it off once you are seated.
  • Give each other ample space.
Questions and answers
I bought a ticket for a film screening / programme. How can I be sure it is not cancelled?

All film screenings and programmes can take place now. If screenings or programmes do get cancelled, we will inform visitors with tickets asap via e-mail and update the website.

Do I have to wear a face mask?

Yes, from December 1st, 2020 it is mandatory to wear a face mask in public indoor spaces. Once you are seated, the face mask may be removed.

What does a visit to the café-restaurant look like?

Our café-restaurant is closed until further notice. We look forward to welcoming you at our Take Away bar instead.

Until then, it is compulsory to reserve your table (can also be reserved on the spot, if available). Admittance is subject to a positive assessment that you and your company do not pose a health risk. The company may consist of no more than 2 members of different households, as long as you keep a mutual distance of 1.5 metres. Our café-restaurant provides enough room for this distancing.

The programme I want to attend is sold out. Is there a waiting list?

We do not work with (digital) working lists at present. Due to the limited number of seats, programmes sell out more quickly, although tickets can always become available again. We therefore recommend that you keep your eye on the programme page and our social media for all the latest updates. Are you really keen on joining the programme? You could wait until all visitors have entered the auditorium to ask the boxoffice employee if there’s any seats left. But this is quite a gamble! Watching along online at home is the safe option.

Why am I unable to purchase a ticket for one person?

For the Salon, the limited capacity means that one ticket offers admission to two visitors. This does not apply for programmes held in the Grote Zaal or Filmzaal. However, exceptions can always occur, so be sure to carefully check your order.

I made a mistake when placing my order. Can I have my money back?

Always check your order in the email message. In case of any mistake, we can only return (part of) your order within 48 hours of purchase. In (almost) all other cases, we cannot accept returns of purchased tickets. Visitors not wanting to use their tickets can try to resell the tickets through their own network or via platforms like TicketSwap. See also our Facebook events, where you can draw attention to tickets offered via TicketSwap.

Please notify us of a cancellation well in time via kassa@debalie.nl. If the programme sells out, then your cancellation could make someone else very happy.

When does the discount price apply?

The discount price per person is applied upon presenting a student card, CJP card, Stadspas or Offscreen membership card.

Can I be seated next to someone who belongs to another household?

When visiting as a single household and you wish to sit next to each other during a programme, simply buy the ticket called ‘2 persons – We will attend a duo’ to guarantee a spot for two persons. Unfortunately, for now, it is not possible to sit together in a larger company than 2 persons.

Can I choose my own seat?

When programmes in the Grote Zaal are sold out, visitors will be guided into the direction of their possible seat by our employees when entering. Seats in the auditorium are assigned for 1 and 2 persons in advance.

You can choose your own seat in the Filmzaal and the Salon. Due to the limited maximum capacity, all visitors can observe sufficient social distancing.

I, or someone in my household or my company, is showing flu-like symptoms. What now?

Stay at home! The RIVM has drawn up a list of complaints here which may not have occurred in the past 24 hours at least, in order for you to visit restaurants or theatres. Unfortunately, purchased tickets cannot be returned. But our programmes can (almost always) be followed live via our livestream, so you can still enjoy the evening that way.

Please notify us of a cancellation well in time via kassa@debalie.nl. If the programme sells out, then your cancellation could make someone else very happy.

How does De Balie refresh and/or circulate the air in the auditoriums?

Our ventilation system is permanently on. As a precautionary measure, the air-conditioning system is not used at present. The ventilation system draws in fresh air from outside, so it does not recirculate the air inside.

We are closely monitoring and implementing the precautionary measures and updates issued by the state government and the RIVM.

Thank you for your confidence in us! In case of any questions, please ask them via kassa@debalie.nl or communicatie@debalie.nl – we are happy to answer them.

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