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Important to know when visiting De Balie

De Balie once again bids you a hearty welcome! Obviously, all the prescribed health measures apply to ensure you have a safe and pleasant visit. Please read the FAQ below so that you can properly arrange your visit to De Balie.

Due to the various COVID-19 measures, your visit will not be exactly as you may remember from before. For us, the safety of our visitors, speakers and employees is paramount and we have fully implemented the precautionary measures prescribed by the RIVM (National Institute for Health and the Environment) for theatres. We ask that you always obey our employees’ instructions and read the information on the signs.

Not able to visit us yet? We continue to offer (almost) all our programmes online as well. Keep your eye on the programme page that you wish to attend; the live stream starts around 5 minutes before the programme starts.

What are the measures in place at De Balie?
  • All our screenings and programmes are Testen voor Toegang events, meaning that we do not have to guarantee the 1.5m. measure. Therefore, we are able to use 2/3 of our maximum capacity.
  • Your ticket is only valid in combination with a valid QR-code in the CoronaCheck app. So, if you don’t have a vaccination- or recovery certificate, you will have to get tested. Take a look at testenvoortoegang.org to see which testlocation is nearby you.
  • In order to prevent unnecessary passing of visitor flows, overlap in the entry and exit of visitors to (film) programs is avoided as much as possible.
  • Additional hygiene measures have been taken. Contact surfaces have been reduced and are cleaned more frequently and thoroughly, and there is ample disinfectant gel available for visitors and employees.
  • We ask visitors to our café-restaurant and terrace to always register their visit using our online reservation system.
How can you contribute to a pleasant visit?
  • Only come if you and your household are free of any flu-like symptoms.
  • Only pay using electronic means (e.g. PIN debit card).
  • Arrive well in time for your programme or film screening – this way we can best spread the visitor flow.
  • Give each other ample space.
Questions and answers
I bought a ticket for a film screening / programme. How can I be sure it is not cancelled?

All film screenings and programmes can take place now. If screenings or programmes do get cancelled, we will inform visitors with tickets asap via e-mail and update the website.

What does a visit to the café-restaurant look like?

Your are most welcome in our café and on our terrace. Reservations can be made on our website. From Wednesday to Saturday it is possible to dine in. Our café is open on the others days, but we do not serve dinner.

The programme I want to attend is sold out. Is there a waiting list?

We do not work with (digital) working lists at present. Due to the limited number of seats, programmes sell out more quickly, although tickets can always become available again. We therefore recommend that you keep your eye on the programme page and our social media for all the latest updates. Are you really keen on joining the programme? You could wait until all visitors have entered the auditorium to ask the boxoffice employee if there’s any seats left. But this is quite a gamble! Watching along online at home is the safe option.

I made a mistake when placing my order. Can I have my money back?

Always check your order in the email message. In case of any mistake, we can only return (part of) your order within 48 hours of purchase. In (almost) all other cases, we cannot accept returns of purchased tickets. Visitors not wanting to use their tickets can try to resell the tickets through their own network or via platforms like TicketSwap. See also our Facebook events, where you can draw attention to tickets offered via TicketSwap.

Please notify us of a cancellation well in time via kassa@debalie.nl. If the programme sells out, then your cancellation could make someone else very happy.

When does the discount price apply?

The discount price per person is applied upon presenting a student card, CJP card, Stadspas or Offscreen membership card.

I, or someone in my household or my company, is showing flu-like symptoms. What now?

Stay at home! The RIVM has drawn up a list of complaints here which may not have occurred in the past 24 hours at least, in order for you to visit restaurants or theatres. Unfortunately, purchased tickets cannot be returned. But our programmes can (almost always) be followed live via our livestream, so you can still enjoy the evening that way.

Please notify us of a cancellation well in time via kassa@debalie.nl. If the programme sells out, then your cancellation could make someone else very happy.

How does De Balie refresh and/or circulate the air in the auditoriums?

Our ventilation system is permanently on. As a precautionary measure, the air-conditioning system is not used at present. The ventilation system draws in fresh air from outside, so it does not recirculate the air inside.

We are closely monitoring and implementing the precautionary measures and updates issued by the state government and the RIVM.

Thank you for your confidence in us! In case of any questions, please ask them via kassa@debalie.nl or communicatie@debalie.nl – we are happy to answer them.

Find your night out…

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